Frequently Asked Questions

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

We aim to pack and dispatch all orders within 24 hours between Monday and Friday.

As a brand that’s very active on social media, there will be times where our posts will go viral. During this time we have a big influx of orders. All items are quality checked and packed with a lot of care and attention to ensure you have a great unboxing experience when receiving your order, therefore it may take up to 72 hours for your order to be dispatched during our busy periods.

HOW CAN I WASH MY CURLER?

The first way in which you can wash your curler is via washing machine on 30 degrees (silk and delicate wash setting) and make sure to let it air dry. We do not recommend tumble drying your curler as it may cause damage to the delicate fabric.

Alternatively you may fill the sink with luke warm water mixed in with washing detergent and leave to sit in the water for at least 15 minutes. Run the curler under clear water and squeeze gently until the water runs clear. It’s best to allow the curler to air dry.

  

SHOULD I APPLY THE ZERO HEAT SET ON DAMP OR DRY HAIR?

To achieve the best results for curls that last all day long - we recommend applying the Zero Heat Set on dry hair dampened with a Leave In Conditioner or a Hair Mist. This will minimise the frizz and give you beautifully defined curls. On non-hair wash days you can simply dampen the hair with a leave-in conditioner.

 

CAN I MAKE CHANGES TO THE ORDER ONCE IT HAS BEEN PLACED ?

Yes, you can make changes to the order once it is placed by dropping us a text on whatsapp (+91 95487 70249). We'll make the changes in the order from the backend.  

  

WHAT IS OUR RETURN/ EXCHANGE POLICY?

We are pleased to offer a return policy on unopened products within thirty (30) days after you've received your order.*

We find that we have very low return rates and we are proud of the high quality hair products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on products that have not been opened, worn or tampered with. 

In order to initiate a return or exchange, you will have to drop us a text on our official whatsapp (+91 95487 70249).

*If you’ve changed your mind and decide to return your unused products, the shipping costs for return would not be covered by Eternal Muse.